Refund Policy

Here's the customized Refund Policy for Sindoor Saree:

Refund & Exchange Policy – Sindoor Saree

At Sindoor Saree, we are committed to delivering high-quality products with utmost care. While we do not offer returns for personal preferences or change of mind, we do provide exchanges and refunds in specific valid cases as outlined below.

🔁 Exchange & Refund Policy

We accept exchange or refund requests only if:

  • A wrong product was delivered

  • There is a clear manufacturing defect in the product

✅ Conditions for Eligibility

To qualify for an exchange or refund:

  • The issue must be reported within 3 days of delivery

  • A 360-degree unedited unboxing video, recorded while opening the parcel, is mandatory

  • The product must be unused, unworn, and in its original condition with all tags and packaging intact

  • Once the request is approved, we will arrange a return pickup

Replacement / Refund Options

If a similar product is available, we will send a replacement.

If a replacement is not available, you may choose to:

  • Select another product of the same value, OR

  • Receive a refund of the product amount to your original payment method

💰 Refund Timeline

Once your return request is approved, refunds will be processed within 5–7 working days. The amount will be credited back to your original payment method or bank account, depending on the mode of payment used.

🚫 Exchange / Refund Will Not Be Accepted For

  • Requests made after 3 days of delivery

  • Missing, edited, or incomplete unboxing video

  • Products that have been used, washed, damaged, or are without original tags and packaging

  • Minor color variations due to photography, lighting, or screen settings

  • Change of mind, dislike, or personal preference after delivery

  • Customized or altered products (including fall-pico, blouse stitching, or size modifications)

  • Clearance sale, promotional, or discounted products

📦 Shipping Damage Disclaimer

Sindoor Saree is not responsible for damage caused during shipping transit.

Please inspect the parcel carefully at the time of delivery.

If the package appears damaged, opened, or tampered with:

  • Refuse the delivery immediately

  • Contact us with photo/video evidence as soon as possible

❌ Order Cancellation Policy

  • Orders can only be cancelled within 1 hour of placing the order

  • We reserve the right to cancel any order at our sole discretion due to stock unavailability, pricing errors, or suspected fraudulent activity

  • Once an order has been processed or shipped, cancellation requests will not be accepted

💸 Shipping & COD Charges

  • Shipping charges are non-refundable

  • Cash on Delivery (COD) charges are non-refundable

  • Only the product amount will be refunded (if eligible)

✨ Beads & Sequin Disclaimer

Handcrafted sarees and garments featuring beads, sequins, embroidery, or embellishments may experience minor bead or sequin fall-off during handling. This is considered normal and is not a manufacturing defect.

We recommend consulting a local tailor for minor adjustments before requesting a return or exchange.

📞 Contact Us

For any exchange, refund, or order-related queries, please contact us:

Sindoor Saree
📞 Phone: +91 92052 11005
📧 Email: sindoorsaree@gmail.com

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